SNAP benefits can be stolen through card cloning or cyberattacks that compromise the security of the EBT system. These fraudulent activities often go unnoticed until beneficiaries detect unusually low balances or unauthorized transactions, frequently carried out in locations far from their residence.
Since October 1, 2022, USDA regulations permit states to process claims for stolen benefits. However, these reimbursements only apply to thefts occurring after this date.
What are stolen SNAP benefits?
If your SNAP benefits are stolen, acting promptly is critical. Here are the essential points to ensure your claim is successful. Time frame to report the theft: For fraud occurring after August 21, 2023, you must file your claim within 30 days from the date you discovered the theft. No exact date? No problem: If you’re unsure when the fraud occurred, leaving the date blank on the form won’t invalidate your claim.
Maximum reimbursement amounts:
- States will reimburse up to two months’ worth of benefits or double the amount issued in the month prior to the theft, whichever is greater.
- Steps to reclaim stolen SNAP benefits
To recover stolen benefits, you must follow a clear process and submit evidence supporting your claim. Here’s how to proceed:
- Report the theft immediately
- Contact EBT customer service at 1-888-328-6399 or use the ConnectEBT mobile app to report the fraudulent activity. Once reported, your card will be suspended, and you won’t be able to use it.
- Request a new EBT card
After reporting the theft, a replacement card will typically be issued within seven days.
Provide proof of the theft
To validate your claim, you’ll need a transaction history that highlights the unauthorized activities. You can access this information through:
- The ConnectEBT mobile app.
- The official website, connectebt.com.
- A phone inquiry via EBT customer service.
- Submit your claim form
Fill out the appropriate claim form, ensuring it includes evidence of the fraud and the amount stolen. Submit the form within 30 days of discovering the theft.
How to protect your EBT card
While it’s impossible to eliminate all risks, there are several steps you can take to reduce the likelihood of theft:
- Regularly change your PIN and never share it with others.
- Monitor your transaction history frequently for any unusual activity.
- Use your card only at trusted retailers.
- Report lost cards or suspected fraud immediately to customer service.
Why is quick action so important?
The theft of SNAP benefits can significantly impact families relying on this assistance to meet basic nutritional needs. Filing a claim as soon as possible not only increases the likelihood of recovering stolen funds but also helps prevent further financial strain.
The SNAP program is designed to provide critical support during challenging times. If you become a victim of fraud, take advantage of the tools and resources available to report and recover your benefits. Acting quickly and staying organized are key to protecting your rights and ensuring continued access to the assistance you need.
